Service Center Manager - Field Service

Solventum • Usa, GA

17d • Onsite

About The Position

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you. The Impact You’ll Make in this Role As a Service Center Manager, you will lead day-to-day operations for the service center and deliver a safe, compliant, high-performing operation that provides a strong customer experience. This role is on-site Monday through Friday. You will make an impact by: Leading, coaching, and developing service center employees to drive productivity, engagement, and retention; including recruiting, hiring, onboarding, training, performance management, and recognition. Establishing structure and consistency across service center operations to ensure strong execution and customer service. Executing service center communications to ensure team awareness of company, department, location updates, and changes to policies and procedures. Partnering with the regional sales manager and corporate support teams to meet customer needs, proactively manage relationships, and provide customer-focused solutions that support reliable field service performance. Empowering and engaging the team to resolve issues and improve the overall customer experience. Managing the local execution plan to deploy resources and oversee rental assets and supplies inventory in alignment with Solventum quality management protocols, ensuring product availability and reliability to meet daily customer demands. Managing fleet and equipment resources to ensure safe utilization, appropriate maintenance, and adherence to vehicle safety practices and site standards. Maintaining knowledge of local, state, and federal regulatory requirements; ensuring a fully compliant operation through enforcement of internal policies/procedures and external regulatory requirements. Driving continuous improvement initiatives to strengthen daily execution, customer experience, and cross-functional collaboration for improved business results. Ensuring a safe, orderly, and clean working environment.

Requirements

• Associate’s degree or higher AND two (2) years of experience leading diverse teams.
• OR High School Diploma/GED AND nine (9) years of experience leading diverse teams.
• Current, valid Driver’s License
• Ability to meet physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA)
• Ability to travel by airplane for business-related meetings and events
• Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).

Nice To Haves

• Intermediate experience using Microsoft Office (Teams, PowerPoint, Excel, Word)

Responsibilities

• Leading, coaching, and developing service center employees to drive productivity, engagement, and retention; including recruiting, hiring, onboarding, training, performance management, and recognition.
• Establishing structure and consistency across service center operations to ensure strong execution and customer service.
• Executing service center communications to ensure team awareness of company, department, location updates, and changes to policies and procedures.
• Partnering with the regional sales manager and corporate support teams to meet customer needs, proactively manage relationships, and provide customer-focused solutions that support reliable field service performance.
• Empowering and engaging the team to resolve issues and improve the overall customer experience.
• Managing the local execution plan to deploy resources and oversee rental assets and supplies inventory in alignment with Solventum quality management protocols, ensuring product availability and reliability to meet daily customer demands.
• Managing fleet and equipment resources to ensure safe utilization, appropriate maintenance, and adherence to vehicle safety practices and site standards.
• Maintaining knowledge of local, state, and federal regulatory requirements; ensuring a fully compliant operation through enforcement of internal policies/procedures and external regulatory requirements.
• Driving continuous improvement initiatives to strengthen daily execution, customer experience, and cross-functional collaboration for improved business results.
• Ensuring a safe, orderly, and clean working environment.

Benefits

• Solventum offers many programs to help you live your best life – both physically and financially.
• The expected compensation range for this position is $83,600 - $114,950, which includes base pay plus variable incentive pay, if eligible.
• In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.).
• Additional information is available at: https://www.solventum.com/en-us/home/our-company/careers/#Total-Rewards

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees