Manager, Field & Center Communications

TAG - The Aspen Group•Chicago, IL

1d•$78,000 - $90,000

About The Position

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 16,000 healthcare professionals and team members at more than 1,500 health and wellness offices across 50 states in three distinct categories: Dental care, urgent care, and medical aesthetics. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and AZPetVet. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale. ClearChoice Dental Implant Centers are a national network of dental implant centers founded in 2005 to provide innovative dental implant care to patients across the United States. ClearChoice has experienced strong growth over the years and today is a leader in the United States in providing dental implant treatments. Driven by a collective desire to improve the lives of prospective patients, ClearChoice helps people reclaim their health, smile and confidence. Beyond restoring teeth, this is about people getting their lives back. ClearChoice Management Services, LLC (CCMS) provides administrative practice management services to the ClearChoice network. At ClearChoice, effective internal communications are critical to delivering consistent, high-quality experience across our centers, clinical teams, and field operations. As the organization continues to navigate complex operational and clinical priorities, we are seeking a Manager, Field & Center Communications, to serve as a dedicated communications business partner to Operations, Field Leadership, Clinical, and Sales teams. This role is responsible for translating business priorities into clear, actionable communications that help center and field teams understand what’s changing, why it matters, and how to execute. The Manager will work closely with functional leaders to understand strategy and operational realities, develop aligned communication plans, and ensure consistent execution across a distributed, multi-site environment. This is a highly collaborative role that sits at the intersection of strategy and execution and plays a critical part in supporting reliable field performance and change adoption.

Requirements

7–10 years of experience in internal communications, corporate communications, or a related field, with significant experience supporting operational or field-based teams.
Bachelor’s degree in communications, public relations, journalism, English, or a related field; equivalent experience considered.
Experience managing or leading others, including assigning work, coaching, and supporting performance.
Demonstrated experience developing and delivering clear, practical communications that support operational execution and change adoption.
Experience partnering closely with Operations, Clinical, Sales, or Field Leadership teams in complex, distributed organizations.
Strong change-management mindset, with the ability to anticipate communication needs and guide leaders through transitions.
Ability to manage multiple, concurrent initiatives and prioritize effectively in a fast-paced environment.
Excellent written, verbal, and interpersonal communication skills, with strong attention to detail.
Strong project management skills and ability to drive work forward independently.
Comfort working with ambiguity and evolving priorities.

Nice To Haves

Experience communicating with frontline or clinical audiences preferred.
Experience with basic video editing and design tools (e.g., Canva) is a plus.
Experience in healthcare or multi-location organizations a plus.

Responsibilities

Serve as the primary internal communications business partner for Operations, Field Leadership, Clinical, and Sales teams, developing a deep understanding of their goals, initiatives, and challenges.
Develop and execute center- and field-facing communication strategies, including change management plans, rollout communications, and ongoing operational messaging.
Partner closely with field and clinical leaders to ensure communications are timely, accurate, actionable, and aligned with how centers operate day to day.
Lead communications support for high-impact operational initiatives, including clinical updates, process changes, performance programs, and field enablement efforts.
Manage high-volume communications channels and recurring communication cadences to ensure consistency and clarity across locations.
Provide guidance and counsel to functional leaders on communication approach, timing, and messaging to support adoption and reduce confusion or rework.
Oversee and support the Specialist, ensuring smooth execution of communications logistics, scheduling, distribution, and content workflows.
Collaborate with the Manager, Functional Communications to ensure corporate initiatives are aligned with field and center realities.
Support crisis and time-sensitive communications affecting field or clinical operations, partnering with leadership to ensure coordinated response.
Track feedback and engagement signals from the field and incorporate insights into future communication planning.
Contribute to continuous improvement of internal communications processes, tools, and templates.