Service Center Manager

Atlantic Emergency Solutions-Atlantic Heavy Duty • McConnelsville, OH

2h • Onsite

About The Position

At Atlantic Emergency Solutions, the team supports the fire trucks and emergency equipment that first responders rely on every day. The company offers stable hours, a Monday through Friday schedule, and a work environment focused on efficiency, accountability, and teamwork. They are committed to providing consistent schedules, strong leadership, and a workplace where employees can succeed and grow. Atlantic Emergency Solutions has an immediate opening for an experienced full-time Service Center Manager in their McConnelsville service center. This role is an opportunity to lead a team, improve operations, and make a real impact, supporting first responders with steady hours, a strong team environment, and meaningful work.

Requirements

• 5–7 years of experience in a related field
• Strong leadership and team management skills
• Excellent organizational, time management, and communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Valid driver’s license with an acceptable driving record
• Ability to pass pre-employment drug screening

Nice To Haves

• 3 years of supervisory or leadership experience is preferred

Responsibilities

• Oversee daily service center operations, including workflow, scheduling, and productivity
• Develop and maintain strong customer relationships
• Monitor operational costs and drive service center profitability
• Oversee the accuracy and timely closing of repair orders and parts tickets
• Handle and resolve customer concerns in a professional and timely manner
• Maintain dealer relationships and support service work contracts
• Oversee warranty claim processing and ensure timely reimbursement
• Ensure compliance with company policies, safety standards, and industry regulations
• Provide training, coaching, and ongoing development
• Manage employee relations and maintain a positive work environment
• Lead performance management, including setting expectations and holding team members accountable
• Motivate and lead the team to perform at a high level while maintaining quality and safety standards

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off, start earning day 1
• Paid holidays (no waiting period)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 11-50 employees