Service Center Manager 2

ArcBest•New Orleans, LA

39d

About The Position

Work as a team leader to ensure efficient operation of the service center, maximize profitability and business growth, and provide superior customer service. Work with District Sales Manager, Office System Specialist, and Operations Supervisors to meet all terminal operations and sales goals.

Requirements

Bachelor's Degree, preferred
4-6 years experience in field operations management and/or sales
Leadership skills, required
Computer and analytical skills, required
Available to handle terminal issues 24/7, required
Must be detail oriented and enjoy a fast paced, multi-tasking, customer service minded environment, required
Must have excellent verbal and written communications and organizational skills, required
Must display sense of urgency, ability to work under pressure, with attention to detail, required
Customer Focus
Decision Making and Critical Thinking
Managing Multiple Priorities
Performance Management
Service Center Operation and Maintenance
Service Excellence
Staffing, Hiring, Selection

Responsibilities

Work with Regional Maintenance Superintendent to facilitate equipment maintenance and repairs, and work with Operations to improve profitability and monitor office functions
Hire and develop relationships with outside vendors
Hire, schedule, develop/discipline, motivate, counsel, and coach management and touch labor staff
Approve and issue station drafts
Conduct annual terminal self-audit
Other duties, as assigned
Purchase office and dock supplies for the terminal
Make sales calls, manage a sales territory, and develop and grow a profitable business
Ensure security, maintenance, and upkeep of the terminal facility
Work in a team setting to accomplish department goals
Maintain a positive attitude in a highly intense environment
Perform administrative functions including invoice review and approval, terminal expenses and collections, and time card approval
Represent the company at grievance hearings, as necessary
Address issues involving customer relations and/or other ABF service centers
Apply contractual labor rules to applicable employees, and maintain labor relations with input and support of Industrial Relations Enforce company policies and procedures, and continuously apply the quality process
Communicate with touch labor, supervisory, and sales personnel to address issues and relay feedback, and provide relevant information to upper management
Work with District Sales Manager to monitor and grow sales and market share