Service Center Coordinator

OMICRON • Houston, TX

14d

About The Position

ESSENTIAL JOB FUNCTIONS
Act as the primary point of contact for customers requesting service on OMICRON equipment while ensuring a high level of customer satisfaction.
Efficient processing of service quotes, loaner equipment, invoices, and collections for service orders.
Maintain strong relationships with customers, providing regular updates on the status of their equipment.
Efficiently coordinate and manage national and international shipments, ensuring timely and accurate delivery.
Proactively identify opportunities to enhance existing workflows and processes, challenging the status quo to improve efficiency and effectiveness.
Mentor and train junior staff members, fostering a collaborative and supportive team environment while ensuring a seamless customer experience.
Lead and execute special projects and additional duties as assigned, demonstrating initiative and leadership.
KNOWLEDGE, SKILLS AND ABILITIES
Exceptional communication and interpersonal skills
Superior organizational and time management skills
Strong adaptability and eagerness to learn
Familiarity with office software (e.g., Microsoft Office Suite) and customer relationship management (CRM) systems
Familiarity with organizing and coordinating shipments or service orders is a benefit
Strong problem-solving abilities and a customer-focused mindset
WORK EXPERIENCE REQUIREMENTS
5+ years of customer service, office administration, logistics coordination, or comparable work experience ideally with at least 2 years in a senior role
This is not an exhaustive list of all duties and responsibilities. OMICRON electronics Corp. USA reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
WORKING CONDITIONS
Physical Demands: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.
Must be able to see, hear, speak and write clearly in order to communicate with customers; manual dexterity required for occasional reaching and lifting of large objects more than 50 pounds, and operating office equipment; Frequent sitting, occasional bending and kneeling.
Work Environment: In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job within the environment.
The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate.
EDUCATION REQUIREMENTS
Bachelor’s degree in business administration or a related field preferred; associate degree or equivalent required
OMICRON distinguishes itself by
Not just offering a position, but an opportunity for growth and development in a international multi-cultural company.
Having fun while working as a part of a professional team.
Encouraging personal initiative through flat hierarchies.
Our extraordinary corporate culture and strong commitment to a healthy "work-life-balance."
Offering an attractive benefit package.

OMICRON provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, nationality or origin, age or disability.

If you are interested in this position, please complete this employment application and upload all your information (resume, employment application,...).

Requirements

• Exceptional communication and interpersonal skills
• Superior organizational and time management skills
• Strong adaptability and eagerness to learn
• Familiarity with office software (e.g., Microsoft Office Suite) and customer relationship management (CRM) systems
• Strong problem-solving abilities and a customer-focused mindset
• 5+ years of customer service, office administration, logistics coordination, or comparable work experience ideally with at least 2 years in a senior role

Nice To Haves

• Familiarity with organizing and coordinating shipments or service orders is a benefit

Responsibilities

• Act as the primary point of contact for customers requesting service on OMICRON equipment while ensuring a high level of customer satisfaction.
• Efficient processing of service quotes, loaner equipment, invoices, and collections for service orders.
• Maintain strong relationships with customers, providing regular updates on the status of their equipment.
• Efficiently coordinate and manage national and international shipments, ensuring timely and accurate delivery.
• Proactively identify opportunities to enhance existing workflows and processes, challenging the status quo to improve efficiency and effectiveness.
• Mentor and train junior staff members, fostering a collaborative and supportive team environment while ensuring a seamless customer experience.
• Lead and execute special projects and additional duties as assigned, demonstrating initiative and leadership.

Benefits

• Not just offering a position, but an opportunity for growth and development in a international multi-cultural company.
• Having fun while working as a part of a professional team.
• Encouraging personal initiative through flat hierarchies.
• Our extraordinary corporate culture and strong commitment to a healthy "work-life-balance."
• Offering an attractive benefit package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree