Service Center Analyst

Radiology Partners

2d • $22 - $25

About The Position

WHO WE ARE AND WHAT WE DO: Radiology Partners, through its owned and affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, our mission is to transform radiology by innovating across clinical value, technology, service, and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve. Position Summary: Resolve incidents and service requests within SLAs, escalating major or complex issues to appropriate support teams. Take end-to-end ownership of tickets, maintaining accurate updates and assigning requests to the correct team. Provide technical support for desktops, mobile devices, networks, and Microsoft Office applications. Assist users with access issues, including password resets and multifactor authentication. Deliver excellent customer service by logging tickets, communicating progress, and building strong user relationships.

Requirements

• Experience in incident/request management, service desk support, and troubleshooting hardware, software, and networking issues.
• Proficiency with ticket management systems (preferably ServiceNow) and ITIL-based environments.
• Background in providing technology support and excellent customer service, with strong written and oral communication skills.
• Familiarity with medically related environments and supporting end users across devices and applications, including Microsoft Office.

Nice To Haves

• Certifications preferred: ITIL Foundation, HDI Support Center Analyst, A+, and Network+.

Responsibilities

• Resolve incidents and service requests within SLAs, escalating major or complex issues to appropriate support teams.
• Take end-to-end ownership of tickets, maintaining accurate updates and assigning requests to the correct team.
• Provide technical support for desktops, mobile devices, networks, and Microsoft Office applications.
• Assist users with access issues, including password resets and multifactor authentication.
• Deliver excellent customer service by logging tickets, communicating progress, and building strong user relationships.

Benefits

• Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from.
• Compensation Reviews, Career Growth Opportunities
• Flexible Remote Schedules
• Generous PTO Plans and Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed