Member Service Center Analyst

Maine Savings Federal Credit Union • Hampden, ME

4h • Remote

About The Position

Join our team as a Member Service Center Analyst!

Maine Savings Federal Credit Union is seeking a candidate for a full-time position in our Member Service Center. This position provides first call resolution to meet credit union member needs involving transactions, account inquiries, credit and debit card assistance and all aspects of digital banking.

The successful candidate will meet member needs by completing requested transactions and/or providing information requested.
The candidate we select will develop a thorough knowledge of products, services and systems, and is able to support all member needs utilizing multiple delivery channels.
We are seeking someone with excellent member service skills and experience in a call center is desired. Service excellence is the highest priority of the position. Rotating Saturday hours from 8:00am to 4:00pm are required.

This position may be considered for remote work provided the candidate meets all remote work agreement requirements.

Requirements

• Schedule: Monday to Friday
• Weekend availability (rotational)
• Education: High school or equivalent (Required)

Nice To Haves

• Financial Services Remote Customer Support: 1 year (Preferred)
• Call center: 1 year (Preferred)

Responsibilities

• meet member needs by completing requested transactions
• providing information requested
• develop a thorough knowledge of products, services and systems
• support all member needs utilizing multiple delivery channels

Benefits

• health insurance
• dental and vision insurance
• 401k with company match
• paid holidays
• a generous Paid Time Off program
• employee referral program
• employee discounts
• continuing education and student debt relief programs
• longevity bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED