Electronic Member Center Business Analyst

CEFCU•Peoria, IL

16d•$24 - $28•Hybrid

About The Position

Are you ready to make the most of your talents and abilities, while helping others make the most of their finances? Apply to join Team CEFCU! CEFCU member service team members are critical to the success of the credit union. They provide a professional, knowledgeable, and caring experience when members contact us. We are looking for individuals who are personable, articulate, and positive to add to our already awesome team! Plans, budgets, oversees and documents all aspects of projects assigned to Electronic Strategy and Development for CEFCU On-Line and Mobile Banking, Online Budgeting Tools, CEFCU My Pay, Bill Pay, Online Account Origination/Opening, Mobile Check Deposit, and other digital features/functionalities. Builds, develops, and coordinates business relationships with internal resources and vendors necessary to execute projects. Ensures that all projects are delivered on-time, within scope and within budget. Serves as a liaison between product owners, technical resources and vendors to research potential ideas to enhance COL/MB, develop detailed project plans and implementation of those projects. Conduct and coordinate financial, product, market, and related research to support strategic and business planning. Actively participate in the implementation of approved changes. Create informative, actionable and repeated reporting that highlights relevant business trends and opportunities for improvement. Creates, tests, and implements end-to-end test scripts for program features and functions to be used during implementation of enhancements and system updates. Communicates across business units and to management necessary project updates. Troubleshoots applications for issue resolution or version update testing and verification. Assists with after-hours calls for product escalation/verification and support. Provides back up support to the Sr. ESS Member Service Support. Responsible for escalated calls and back up for General Ledger and accounting tasks. Hours Monday - Friday 8:00 a.m. - 4:30 p.m. Requires after hours responsibilities. HWFH after successful completion of training.

Requirements

High school diploma or equivalent.
Proficiency in Microsoft Excel, Outlook, and Word, and PowerPoint.
Knowledge of vendor admin systems related to COL, MB, BP, PFM, and OAO.
Proficiency in CEFCU mainframe applications including Member Information File (MIF), Member Account File (MAF), CEFCU Tele-Servicing System (CTI), Account Information File (AIF).
Expert knowledge of Internet, PC operating systems, browsers, smart and browser-based cell phones and other mobile devices.
Must be able to perform after-hour support for escalated issues on a rotation basis.
Will be assigned a CEFCU-owned cell phone and laptop.
Excellent communication skills.
Excellent planning, organization, and time management skills.
Strong leadership and ability/willingness to actively participate in helping achieve department and corporate objectives.
Accuracy with strong attention to detail.
Training and presentation experience.
Completion of EQIP Level 1 and 2 within six months.
Strong analytical and problem solving skills.

Nice To Haves

Knowledge about Personal Financial Management software.
CEFCU ESS experience or at least two years CEFCU experience plus formal training in Information Technology, Computer Science, or related field.
Applicable college classes (e.g. Business Math, Accounting, Business Communications, Business Law, etc.) and/or commensurate experience.
User experience with CEFCU’s electronic services.
Proven ability to manage complex projects within deadlines.
Project Management software experience.
Project management experience.

Responsibilities

Plans, budgets, oversees and documents all aspects of projects assigned to Electronic Strategy and Development for CEFCU On-Line and Mobile Banking, Online Budgeting Tools, CEFCU My Pay, Bill Pay, Online Account Origination/Opening, Mobile Check Deposit, and other digital features/functionalities.
Builds, develops, and coordinates business relationships with internal resources and vendors necessary to execute projects.
Ensures that all projects are delivered on-time, within scope and within budget.
Serves as a liaison between product owners, technical resources and vendors to research potential ideas to enhance COL/MB, develop detailed project plans and implementation of those projects.
Conduct and coordinate financial, product, market, and related research to support strategic and business planning.
Actively participate in the implementation of approved changes.
Create informative, actionable and repeated reporting that highlights relevant business trends and opportunities for improvement.
Creates, tests, and implements end-to-end test scripts for program features and functions to be used during implementation of enhancements and system updates.
Communicates across business units and to management necessary project updates.
Troubleshoots applications for issue resolution or version update testing and verification.
Assists with after-hours calls for product escalation/verification and support.
Provides back up support to the Sr. ESS Member Service Support.
Responsible for escalated calls and back up for General Ledger and accounting tasks.

Benefits

Financial
Merit-based raises
Health and Welfare
Generous paid time off (Holiday, Personal or Sick Time, Vacation)
Comprehensive Medical, Dental, and Vision coverage (PPO, HDHP)
Flexible Spending Plan (Medical Reimbursement Account and Dependent Care Reimbursement Account)
Health Savings Account
Voluntary Benefits (Accident Plan, Critical Illness Plan, Hospital Indemnity Plan)
Life Insurance
Accidental Death & Dismemberment Insurance
Disability Benefits
Defined Benefit Plan – Pension
Defined Contribution Plan – 401K
Additional Benefits
Employee Assistance Program
Tuition reimbursement
Career growth through internal job postings
Management Development Program: formal mentoring and training
Opportunities to help improve and build the CEFCU of tomorrow through process teams
Opportunities to personally contribute to corporate financial literacy and community initiatives
Casual days to support local charities
Employee discounts on entertainment, cell phone plans, theme park tickets, and more
On-site fitness center, fitness classes, and wellness program