Service Business Development Coordinator

The Collection • Coral Gables, FL

9d • Onsite

About The Position

The Service Business Development Coordinator coordinates incoming online and telephone service requests and schedules appointments for THE COLLECTION’s service team, encompassing all brands. The role is key to ensuring the highest level of customer satisfaction by managing communications efficiently and professionally. Quality and Total Customer Satisfaction are at the forefront of THE COLLECTION’s values, and this position is essential in upholding those standards for both internal and external customers.

Requirements

• Minimum of 1 year of experience in a call center or similar customer service role.
• Excellent verbal and written communication skills, with a clear and professional telephone voice.
• Proficiency in Outlook, Excel, Word, and Windows file management.
• Strong time management and organizational skills, with exceptional attention to detail.
• Ability to provide a professional appearance and attitude consistently.
• Reliable, with a strong record of attendance and punctuality.
• Must be able to work in a fast-paced, team-oriented environment.

Nice To Haves

• Previous experience in an automotive BDC.
• Familiarity with automotive CRM systems, such as CDK and eLeads.
• Bilingual in English and Spanish.

Responsibilities

• Manage a high volume of inbound and outbound calls, emails, and text messages in a timely manner.
• Identify customer needs, provide information on service appointment availability, and assist with booking.
• Partner with service advisors to address customer needs, research issues, and deliver appropriate solutions or alternatives.
• Coordinate daily workloads within the service department with brand managers to ensure seamless operations.
• Conduct follow-ups with “no-shows” or customers requiring further assistance to maintain satisfaction.
• Conduct follow-ups with “no-shows” or customers requiring further assistance to maintain satisfaction.
• Provide professional, courteous, and exceptional customer service, helping to build positive relationships with customers and the service team.
• Maintain customer contact information accurately within the CRM system.
• Provide information on alternative transportation options to customers, as needed.
• Capably manage multiple customer interactions in a fast-paced environment.
• Assist with other responsibilities as assigned by the BDC Manager.
• Participate actively in team training sessions, fostering a positive team environment with sales and dealership management.

Benefits

• Medical, Dental, and Vision Insurance
• Supplemental Benefits: Access to additional benefits such as accident insurance, critical illness insurance, and more.
• 401(k) Plan: Generous employer match and a range of investment options to help you plan for retirement.
• Paid Time Off (PTO): Flexible PTO to use for personal time, or illness.
• Vacation: Paid vacation days to recharge and enjoy time away from work.
• Holidays: Paid holidays to celebrate with family and friends.
• Birthday Off: A paid day off to celebrate your special day.
• Closed Sundays: Enjoy a day off every Sunday for work-life balance.
• And Much, Much More: Additional perks and benefits to enhance your overall employee experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed