Service BDC Representative GOP

Huffines Auto Dealerships • Plano, TX

1d

About The Position

The Huffines Service Business Development Representative is a technically savvy individual who understands computers, the internet, and other technologies and who can communicate in a clear efficient manner. The position is responsible for lead generation activities in support of the company's service department goals and providing courteous and efficient service to our customers.

Requirements

• High school diploma or GED
• Minimum one-year customer service
• Exceptional interpersonal skills and excellent communication skills
• Demonstrated proficiency in the use of computers, software applications, and technology systems
• Motivated self-starter able to establish and meet production goals
• Time management, professional dress, and behavior are all required for this position
• Friendly and customer service focused
• Proven ability to multi-task

Nice To Haves

• Automotive industry experience preferred

Responsibilities

• Receive inbound and conduct outbound calls to drive traffic for the service department by setting appointments for prospective customers
• Updating and maintaining customer information in database systems
• Following up on customer visits to ensure customer satisfaction
• Ensuring protection of customer information by continually following information security procedures
• Addressing customer concerns and issues or escalating as needed
• Coordinating questions and issues with the appropriate department personnel
• Directing customers to the appropriate department or point-of-contact
• Providing courteous and efficient electronic and phone customer service assistance
• Taking ownership of the customer experience by immediately addressing and resolving issues
• Assisting and coordinating customers to minimize wait time and promote the most effective service method as required
• Able to work in a varied working schedule environment that includes both opening and closing shifts
• Business Development Center hours of operation 7:00am - 7:00pm
• One Saturday shift per month is required

Benefits

• Competitive market wages
• Medical benefits, vision, dental, and Health Savings Account (HSA)
• Five-day work week (no mandatory overtime)
• 401(k) with company match
• Company-paid life insurance
• Employee discounts
• Paid time off (PTO)
• Paid holidays
• Chaplain Services

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees