Service BDC Manager - Tucson Subaru

Gee Automotive Companies • Tucson, AZ

2h

About The Position

Are you a results-driven individual with exceptional leadership skills and a passion for the automotive industry? Tucson Subaru, a leading automotive dealership, is seeking a talented and experienced Service BDC Manager to join our dynamic team. Our dealership is consistently the top-performing Subaru dealership in Arizona – 9 years running! If you possess excellent communication abilities, a customer-centric mindset, and a proven track record in managing service-related operations, we want to hear from you! The ideal candidate would have previous BDC management experience in the automotive industry. Why Join Our Team: Opportunity to work with a well-established and respected automotive dealership in Tucson. Supportive and collaborative work environment that fosters personal and professional growth. Access to ongoing training and development opportunities. Chance to contribute to the success of a high-performing service BDC team.

Requirements

• Minimum of 3 years of experience in a managerial role within an automotive service BDC or similar environment.
• Proven track record in effectively managing a team and driving performance.
• Excellent communication and interpersonal skills, with the ability to engage and connect with customers and team members.
• Strong organizational and multitasking abilities to handle a high volume of customer inquiries and tasks.
• Proficiency in using CRM systems, scheduling software, and other relevant tools.
• Sound knowledge of automotive service operations and industry trends.
• Exceptional problem-solving skills and the ability to make informed decisions under pressure.
• Demonstrated commitment to providing outstanding customer service and achieving customer satisfaction.
• Flexibility to work evenings and weekends as required.
• Corporate requirements: Must be 18 years or older with a valid driver's license and clean driving record, able to pass a criminal background check and pre-employment drug screen.

Responsibilities

• Lead and supervise the Service Business Development Center (BDC) team, ensuring optimal performance and productivity.
• Oversee all aspects of the BDC operations, including customer inquiries, appointment scheduling, outbound follow-ups, and customer satisfaction.
• Develop and implement strategies to maximize customer engagement and retention.
• Collaborate with service advisors and technicians to streamline processes and ensure efficient handling of customer requests and concerns.
• Monitor and analyze key performance metrics to drive continuous improvement and achieve departmental goals.
• Stay up-to-date with industry trends, best practices, and technological advancements in automotive service BDC operations.
• Conduct regular training sessions for BDC staff to enhance their product knowledge, customer service skills, and overall performance.
• Foster a positive and supportive work environment that encourages teamwork, professional growth, and exceptional customer service.
• Maintain strong relationships with customers, addressing their concerns promptly and ensuring their complete satisfaction.

Benefits

• Health Insurance starting at under $100 per month.
• Dental, Vision, and Company-Paid Life Insurance.
• Employee Assistance Plan.
• 401(k) with Company Match.
• Paid Time Off that accrues from Day 1.
• An excellent menu of voluntary benefits.
• Employee pricing for you and your family on vehicles, parts, and service.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees