Service Bay Advisor
About The Position
Under the direction of the Service Bay Manager, the Service Bay Advisor serves as the primary point of contact between customers and the service team. This role is responsible for greeting customers, scheduling appointments, preparing work orders, and communicating service recommendations clearly and professionally. The Service Bay Advisor ensures a positive customer experience while coordinating workflow within the service bay to maximize efficiency and productivity. This position requires strong customer service skills, automotive knowledge, and attention to detail to ensure repairs are accurately documented, priced, and completed in accordance with company standards.
Requirements
- High school diploma or equivalent required; some college or technical coursework preferred
- 2–4 years of customer service experience in an automotive or related environment required
- Knowledge of vehicle maintenance and repair processes preferred
- Valid driver’s license with a clean driving record required
- Excellent communication and interpersonal skills
- Strong organizational and time management abilities
- Proficiency in Microsoft Office and point-of-sale or service management software
- High attention to detail and accuracy in documentation
- Ability to multitask and adapt to a fast-paced environment
- Professional demeanor and customer-first attitude
- Frequent standing, walking, and occasional lifting up to 50 lbs.
- Exposure to typical automotive shop environments, including noise, odors, and temperature changes.
- May be required to move vehicles within shop property.
- Flexibility to work weekends and extended hours as needed.
Responsibilities
- Greet customers in a professional, friendly manner and assess their service needs
- Gather vehicle and customer information, listen to concerns, and translate them into clear service requests
- Prepare and explain repair estimates, service recommendations, and maintenance schedules
- Communicate effectively with customers about repair progress, timelines, and any additional findings
- Handle customer inquiries, concerns, and complaints promptly and professionally
- Ensure customer satisfaction through follow-up communication and post-service reviews
- Create, track, and close work orders accurately using the company’s service management system
- Schedule and prioritize service appointments to balance technician workload and minimize downtime
- Coordinate vehicle movement between the service bay, parking areas, and customer pickup
- Maintain close communication with technicians regarding diagnostic results and repair progress
- Verify that all required parts, materials, and documentation are available for scheduled work
- Assist the Service Bay Manager in daily workflow and operational planning
- Ensure compliance with company policies, environmental standards, and safety procedures
- Maintain organized and accurate records of service requests, invoices, and payments
- Support marketing and promotional initiatives related to automotive services
- Contribute to maintaining a clean, organized, and safe work environment in both customer and service areas
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
