Service Assistant Administrator-Vermeer
About The Position
Are you a customer-focused problem solver with strong administrative skills? All Roads Vermeer in Charlotte, NC, is looking for someone like you to join our growing team as a Service Administrator. In this key role, you'll be the central point of communication for all repair activities, acting as the vital link between customers and our service department. We're seeking a detail-oriented individual with excellent communication abilities who can understand customer concerns, manage expectations, and deliver world-class service. This is a full-time position with benefits and no weekend work required. Experience with heavy-duty or heavy equipment is a plus!
Nice To Haves
- Experience with heavy-duty or heavy equipment is a plus!
Responsibilities
- Provide administrative support to the service manager
- Schedule appointments and assist in generating estimates for customers
- Document repair and service orders in the correct fashion
- Establish and maintain a strong and positive working relationship with customers to encourage customer retention and referral business
- Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up time
- All other duties as assigned
Benefits
- Medical, dental, vision, disability and life insurance offerings on the 1st of the month after 30 days of employment
- Flexibility...no nights or weekends!
- 401k with company contribution
- Paid time off
- Company paid holidays
- Tuition Reimbursement program
- Employee referral bonus program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Heavy and Civil Engineering Construction
Education Level
No Education Listed
Number of Employees
501-1,000 employees
