Service Appointment Coordinator - Southern Team Auto Mall

Southern Auto Group•Roanoke, VA

66d

About The Position

Southern Team Automall, Virginias' #1 Volume New Car Dealer is seeking motivated, energetic individuals that are able to learn quickly and start generating results immediately. We are seeking a full-time representative in our Service Business Development Center. The work schedule is Monday through Friday 8:30 AM - 5:30 PM and EVERY FOURTH SATURDAY. Since 1988, Southern Team Automall has provided high-quality vehicles to drivers in Southwest Virginia and beyond. We are proud of our service to the community, and continue our involvement with United Way and Toys for Tots. We look forward to going above and beyond what is expected of us and our friendly staff is eager and willing to assist our customers with all their automotive needs. We are looking for future team members that share the same commitment. We are an equal-opportunity employer. All applicants will be considered without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other protected characteristic.

Requirements

Experience working with Microsoft Office, (X-Time, CDK experience helpful) data entry, and computer software and ability to learn and use new programs.
Strong communication, organization, time management, computer and basic math skills
Team player with positive energy and an eagerness to improve
Competitive and self-motivated attitude that thrives on goals

Nice To Haves

Previous customer service/call center experience preferred
Automotive industry experience preferred

Responsibilities

Answers incoming calls and schedules service appointments for the service department.
Makes outgoing calls to assist the Parts Department
Answers customer questions about service performed or refers them to someone who can.
Handles customer requests and complaints with professionalism, integrity, and poise, and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.