Service Appointment Coordinator

Mercedes-Benz of Easton • Columbus, OH

20d • Onsite

About The Position

At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time. As a Service Appointment Coordinator/Receptionist , you are responsible for efficiently scheduling and confirming appointments for the service department. This role requires excellent communication skills and attention to detail to ensure a seamless experience for the customer.

Requirements

• Excellent communication skills
• Attention to detail and organizational skills
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills

Nice To Haves

• Previous experience in customer service is a plus
• Knowledge of automotive service industry preferred

Responsibilities

• Schedule and confirm service appointments
• Manage appointment calendar and follow-up with customers
• Answer phone calls and respond to emails regarding appointments
• Coordinate with service advisors and technicians

Benefits

• Comprehensive Coverage & Health, Dental and Vision Insurance
• 401(k) Savings Plan with Employer Match
• Paid Vacation/Company Holidays
• Competitive Wage Plans
• Ongoing Professional Development and Internal Promotions
• Company Outings and Activities
• Employee Discounts

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed