Service Advisor - Chatham

Sun Auto Tire and Service•Chatham, IL

1d•$55,000 - $75,000

About The Position

Powered by the Sun Auto Network, CheckPointTire & Service Center delivers reliable tire and full-service automotive repair as part of a trusted network of 500+ locations nationwide. From express oil changes and brake repairs to new tires and engine diagnostics, you can count on thorough service supported by Digital Vehicle Inspections, a nationwide warranty, and flexible financing options. Proudly serving the Greater Springfield Area, we’re committed to honest, no-nonsense automotive care that keeps you safe on the road, with the personal attention of a local shop and the strength of a national network behind it. The Service Advisor is responsible for selling and promoting all products and services offered by CheckPointTire & Service Center by following the company’s store standards and expectations. They help manage the team and workflow in the shop, and are the manager on duty when the store manager is out.

Requirements

High School Diploma or equivalent
Must be at least 18 years old
Prior experience as a Service Advisor is required
Prior experience in sales, customer service or an automotive related field
Professional appearance and proven ability to work in a process driven environment
Possess valid driver’s license
Ability to work a minimum of five days per week, including Saturday’s

Responsibilities

Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
Track all new returns, core returns and warranty parts for individual customers
Other duties as assigned