Service Advisor

Kruse Motors•Marshall, MN

About The Position

The Service Advisor serves as the primary point of contact between customers and the service department. This role is responsible for delivering exceptional customer service, accurately assessing customer needs, and ensuring timely and efficient vehicle repair and maintenance By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

Requirements

Valid drivers license
Previous experience in service industry is a plus
Knowledge of automobiles
Excellent customer service and relationship-building skills
Ability to work in a fast paced environment
Strong organizational and time management abilities
Attention to detail and accuracy
Basic computer skills and willingness to learn
Problem-solving and conflict-resolution skills
Team-oriented with a positive and friendly attitude
High school diploma (preferred)

Responsibilities

Greet customers promptly and professionally, ensuring a positive service experience
Obtain customer and vehicle information
Listen to customer concerns and accurately document vehicle issues
Determine and recommend maintenance based on age, mileage and history of vehicle
Prepare repair orders and ensure all information is complete and accurate
Coordinate with technicians to ensure efficient workflow and timely completion of repairs
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers
Successfully complete all factory training as required