Service Advisor

Lucky's Truck & Trailer Sales • Newburgh, NY

11h • Onsite

About The Position

Dimmick Group Peterbilt, a family-owned and operated dealership, is currently seeking a motivated and driven individual to join our team as a Day Shift Service Advisor at our Newburgh, NY location. With over 220 employees across 9 locations in NY, VT, and NH, we pride ourselves on providing exceptional service to our customers.

Requirements

• Excellent interpersonal and communication abilities.
• Microsoft Proficiency.
• Driven and collaborative.
• Team player.

Nice To Haves

• Experience with CDK and Decisiv preferred.
• Diesel Repair Knowledge preferred.

Responsibilities

• Coordinate with technicians, service office, and parts personnel to ensure timely completion of jobs.
• Regularly communicate and report to the Service Manager.
• Provide excellent customer service to our clients.
• Help maintain Peterbilt’s Platinum Service Center status.
• Keep customers informed about their truck’s status via phone and through the Decisiv platform, including any delays.
• Meet with customers and determine their needs for repair and/or service of their vehicle issues.
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.

Benefits

• Competitive Wages
• Health, dental and vision insurance
• Short and Long Term Disability
• 401(k)
• Health Savings Account (HSA)
• Paid Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed