Service Advisor

Peak Industrial Inc

12d

About The Position

As a Service Advisor, you will play a crucial role in maintaining our reputation for exceptional customer service and high-quality equipment care. You will be the primary point of contact for our customers, providing professional advice, accurate cost estimates, and ensuring clear communication throughout the repair process. Peak Industrial Company is made up of four different businesses that span across Washington, Oregon, Idaho, Utah, and Montana. We are the dealership for and sell, rent, and repair Thermo King transport refrigeration equipment, Bobcat construction equipment, JCB construction equipment, and Club Car, Golf, and Utility Vehicles. We are a family owned and operated business and take pride in being successful as a team. We believe strongly in promoting from within for those who are eager to learn and grow. We also provide training and learning opportunities to help technicians and other staff members to continue developing in their careers. If you are ready for opportunity and want to work hard, please take a minute to apply.

Requirements

Experience within the automotive, transportation or construction industries
Minimum of 1-year experience as a Customer Service Advisor
Current Driver License
Excellent Microsoft Office proficiency (Excel, Word, PowerPoint)
Proven ability to develop and manage positive customer experiences.
Ability to foster loyalty, cooperation, and communication among functional teams (Sales, Service, Parts, Management) and employees.

Responsibilities

Greet customers professionally and gather repair information
Document customer’s repair complaints on work orders
Advise customers on the proper care of their equipment and the value of maintaining proper maintenance in accordance with manufacturers' specifications
Recommend additional needed and value-added services based on service history and equipment inspection
Monitor the progress of repairs and update customers on any changes in the promised time or cost
Ensure clear explanation of all completed work and charges to the customer
Coordinate with Technicians and the Parts Department to ensure smooth communication on repairs
Handle customer interaction, answer phones, answer questions, and finalize sales
Process branch transfers correctly, including parts shipped from other locations
Handle invoicing and payment processing