Service Advisor

Dutch Miller Kia of Charlotte•Charlotte, NC

11h

About The Position

Join our team at Dutch Miller Kia of Charlotte as a Service Advisor, where you will serve as the primary point of contact for customers seeking vehicle maintenance and repairs. In this role, you will work closely with technicians to ensure a seamless service experience, providing excellent customer service and clear communication throughout the entire service process. Dutch Miller Kia of Charlotte is a premier automotive dealership committed to delivering exceptional customer experiences through quality vehicles and outstanding service. Our dedicated team values integrity, professionalism, and a passion for helping our customers. Join us and become part of a company that prioritizes growth, teamwork, and innovation in the Charlotte, NC community.

Requirements

Previous experience in a customer service role, preferably in automotive service or related industry.
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Ability to work in a fast-paced environment and handle multiple customer requests effectively.
Basic knowledge of automotive service and repairs is a plus.
Proficiency with computer systems and dealership management software preferred.
A positive attitude with a commitment to providing excellent customer service.

Responsibilities

Greet customers promptly and professionally, addressing their service needs accurately.
Schedule service appointments and manage service orders efficiently.
Explain recommended services and repairs to customers, ensuring their understanding and satisfaction.
Work closely with technicians to diagnose vehicle issues and provide timely updates to customers.
Manage customer interactions, resolve concerns, and maintain a positive service environment.
Maintain accurate records of services performed and parts used in the service management system.
Support dealership sales and marketing efforts by promoting service specials and maintenance plans.