Service Advisor

America's Car-Mart • Longview, TX

18h

About The Position

America's Car-Mart is seeking a dynamic and self-motivated Service Advisor to join our friendly team. If you have previous experience in automotive service, excellent customer service skills, and a passion for creating positive customer experiences, we want to hear from you. As a part of our team, you will have the opportunity to interact with diverse customers, showcase your creativity, and contribute to our success. Join a company recognized by Forbes as one of America’s Best Mid-Size Employers!

Requirements

• Previous experience in automotive service
• Excellent customer service skills
• Passion for creating positive customer experiences

Responsibilities

• Determines need for repairs by road test, by use of mechanical testing devices, by questioning customer about vehicle's performance, or by visual inspection of vehicle.
• Estimates cost of repair and works within budget.
• Maintains a detailed repair log with costs of parts and labor for repaired vehicles.
• Reviews work tickets and turns in invoices to Office Manager to ensure payment in a timely manner.
• Directly supervise the mechanic.
• Shop for parts online or local vendors.
• Communicates repair issues with Manager and customers.
• Inspects new inventory vehicles.
• Compares shops to find the lowest repair costs, protects company interests.
• Other duties and responsibilities as assigned by your direct manager.
• Follow company policies and procedures and support company mission, vision, values, and standards of ethics.
• Daily attendance required to ensure all duties are completed in a timely fashion.

Benefits

• Medical Plan
• Dental Plan
• Vision Plan
• Life Insurance Plan
• 401(K) with employer match
• Stock Purchase Plan
• Paid Time Off
• Career Path Opportunities for advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees