Service Advisor
About The Position
At Suburban Subaru, helping customers drive away with confidence is what we do. We’re looking for a customer-focused, organized, and driven Service Advisor to join our team and play a key role in delivering an exceptional service experience from start to finish. If you thrive in a fast-paced environment, communicate well with both customers and technicians, and know how to keep service moving while building trust, we’d love to connect with you. As a Service Advisor, you’ll serve as the link between our customers and service team—helping identify vehicle concerns, recommending needed services, writing repair orders, and keeping customers informed throughout the repair process. This is a great opportunity for someone who enjoys building relationships, staying busy, and being part of a team that values strong service and long-term customer loyalty.
Requirements
- Previous Service Advisor experience preferred
- Prior automotive technician experience is a plus
- Strong customer service and relationship-building skills
- Ability to multi-task and stay organized in a fast-paced environment
- Clear communication skills and a professional presence
- Basic mechanical understanding of automotive systems
- Team-oriented mindset with a strong sense of urgency
- Valid driver’s license and acceptable driving record in your state of residence
Responsibilities
- Greet customers promptly and assist with vehicle service needs
- Listen carefully to customer concerns and document vehicle issues accurately
- Recommend services and repairs based on customer concerns and technician findings
- Serve as the main point of communication between the customer and technician
- Prepare repair orders, estimates, and service documentation with accuracy
- Verify warranty and service contract coverage when applicable
- Communicate repair recommendations, pricing, timelines, and approvals clearly
- Keep customers updated on vehicle status, completion times, and service expenses
- Administer manufacturer warranty processes for qualifying repairs
- Maintain accurate customer records and service history in the dealership system
- Support a smooth, professional, and customer-first service lane experience
Benefits
- High-impact role in a busy service department
- Opportunity to join a customer-focused team
- Fast-paced environment with strong earning potential
- Career growth opportunities within a respected automotive organization
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
