Service Advisor

Castle of Chicagoland • Downers Grove, IL

17d

About The Position

Great Service Advisors don't just write RO's -- they cultivate and nurture customer relationships. We are building something special at Genesis of Downers Grove, and want you to be a part of it. What We Offer: - Top-tier compensation - Career growth opportunities - Supportive leadership The opportunity is here at our brand-new facility – are you ready? What You’ll Do: As a Service Advisor, you'll manage the flow of the service drive while making sure every customer receives prompt, professional, and friendly service. You'll own the customer experience from check-in to delivery, answer questions about vehicle concerns, warranties, and repairs, and help ensure technician time is used efficiently. You'll work closely with the shop and maintain strong customer satisfaction scores.

Requirements

• Previous Service Advisor/Writer experience, minimum of 2 consecutive years
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

Nice To Haves

• Genesis experience is preferred

Responsibilities

• manage the flow of the service drive
• ensure every customer receives prompt, professional, and friendly service
• own the customer experience from check-in to delivery
• answer questions about vehicle concerns, warranties, and repairs
• help ensure technician time is used efficiently
• work closely with the shop
• maintain strong customer satisfaction scores

Benefits

• 401(K) with company match
• Major medical (50% employee paid premium), Dental, Vision insurance options
• Voluntary Benefits (Accident, Critical Illness, Disability, and more)
• Life Insurance
• Paid Time Off
• Employee vehicle purchase discounts
• Career advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed