Service Advisor

Lithia & Driveway•Billings, MT

About The Position

Lithia Chrysler Jeep Dodge of Billings Service Advisor We're more than just a leading automotive dealership; we're a community dedicated to creating an environment where every team member can thrive. We understand that the heart of our success lies in our people, which is why we're seeking a Service Advisor who is passionate about providing exceptional customer service, eager for personal growth, and values a quality work-life balance. If you're looking for a workplace that champions professional development and offers a supportive, friendly atmosphere, your search ends here. Why Join Us? Competitive Compensation: We offer a competitive salary package that reflects your valuable contribution to our team. Focus on Personal Growth: With access to professional development opportunities and ongoing training, we're committed to helping you grow both personally and professionally. Quality of Life: We believe in maintaining a healthy work-life balance, providing a positive work environment that respects your time and personal life. Team-Oriented Culture: Join a workplace where teamwork, respect, and communication are the foundation of our success.

Requirements

High school diploma or equivalent.
Proven experience in customer service or sales, preferably in the automotive industry.
Strong communication and interpersonal skills.
Ability to build rapport with customers and provide exceptional service.
Detail-oriented with strong organizational skills.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Proficiency with computer systems and software used in automotive service management.
High School graduate or equivalent, 18 years or older required.

Responsibilities

Greet customers promptly and courteously upon their arrival.
Listen to customer concerns and questions, providing accurate information and advice.
Recommend appropriate services and repairs based on customer needs and vehicle condition.
Provide detailed explanations of services and repairs to customers.
Upsell additional services and products to enhance customer satisfaction and vehicle performance.
Maintain customer records and follow up on service requests.
Collaborate with technicians and the service department to ensure timely and accurate service delivery.
Ensure high levels of customer satisfaction and retention through exceptional service.