Experienced Service Advisor

Luther Automotive Services•Rogers, AR

34d

About The Position

Landers Toyota NWA is an winning Toyota dealership, driven by customer service and treatment. Our customers are treated like family members and as a result we have won multiple Service Excellence awards. We are looking for top notch quality team members who have a servant mentality and are driven to offer our products and service to our customers while providing a perfect experience every time. As a Toyota Service Advisor, you will own our customer's experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling, warranty coverage, and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are experienced in the automotive industry and with previous experience in customer service and retail sales. We use the Reynolds and Reynolds Ignite system and experience with Reynolds is a huge plus.

Requirements

Organized and friendly personality
Demonstrated ability to work with others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance.
Clean driving record
Willing to submit to a pre-employment background check

Nice To Haves

experience with Reynolds and Reynolds Ignite system

Responsibilities

Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensures that the daily inventory of technicians' time is consistently sold to service customers.