Experienced Service Advisor

RUSS DARROW GROUP•Milwaukee, WI

5d•$80,000 - $100,000•Onsite

About The Position

We are actively seeking an experienced Automotive Service Advisor to join our service team. This position is ideal for a proven professional who knows how to manage a busy service drive, build strong customer relationships, and consistently deliver results. If you’re an advisor who understands the workflow, communicates effectively, and is motivated by performance-based pay, this is an excellent opportunity.

Requirements

Minimum 1 year of experience as an Automotive Service Advisor (dealership experience preferred)
Proven top performer with a strong track record in service sales and follow-through
Excellent communication, organizational, and time-management skills
Customer-focused professional with a polished, respectful demeanor
Ability to thrive in a fast-paced, high-volume service environment
Self-motivated, driven, and willing to go above and beyond for customers
Valid driver’s license required

Responsibilities

Greet customers promptly and professionally
Accurately document customer concerns and vehicle information
Recommend maintenance and repairs based on vehicle history, mileage, and manufacturer guidelines
Prepare detailed, accurate estimates for parts and labor
Manage repair orders from write-up through delivery
Communicate timelines and provide consistent status updates to customers
Monitor repair progress and coordinate with technicians and management
Review completed work and invoices with customers clearly and confidently
Ensure customer satisfaction while maximizing service opportunities