Experienced Service Advisor
About The Position
Heritage Chrysler Dodge Jeep Ram of Logan is part of the Heritage Automotive Group. We are committed to delivering an exceptional customer experience, building long-term relationships, and creating a positive, team-oriented workplace where employees can grow and succeed. Position Summary We are seeking a motivated, customer-focused Service Advisor to join our service team. The Service Advisor acts as the liaison between customers and the service department, ensuring clear communication, a smooth repair process, and a positive ownership experience. This is a great opportunity for someone who enjoys working with people, is detail-oriented, and thrives in a fast-paced environment. Why Logan, Utah? Logan offers an excellent quality of life with a strong and stable economy and a welcoming, family-centered community. As a college town home to Utah State University, Logan combines cultural amenities with small-town charm. Outdoor recreation is a major lifestyle benefit, with hiking, fishing, skiing, biking, and camping just minutes away—making Logan a great place to build both a career and a life.
Requirements
- Strong customer service, communication, and interpersonal skills
- Sales-minded attitude with attention to detail
- Ability to multitask and stay organized in a fast-paced environment
- Basic computer skills and willingness to learn dealership systems
- Valid driver’s license and acceptable driving record
Nice To Haves
- Previous automotive service advisor experience preferred (CDJR experience a plus)
Responsibilities
- Greet customers promptly and professionally and assess vehicle service needs
- Write accurate repair orders and clearly explain recommended maintenance and repairs
- Communicate with technicians regarding diagnostics, repair status, and completion times
- Provide timely updates to customers throughout the service process
- Promote and upsell maintenance and repair services based on vehicle needs
- Ensure high levels of customer satisfaction and strong CSI results
- Resolve customer questions or concerns in a professional manner
- Maintain accurate documentation and follow dealership processes
- Work closely with the Service Manager, Parts Department, and Technician team
Benefits
- Competitive compensation with commission and bonus opportunities
- Medical, dental, and vision insurance
- Paid time off and holidays
- 401(k) with company match
- Ongoing training and career development
- Supportive leadership and long-term growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
