Experienced Service Advisor
About The Position
Experienced Service Advisor: Lincoln of Memphis is Family-Operated, VALUES their employees and INVESTS in their success! We need to hire an Experienced Service Advisor with exceptional customer handling skills. This Experienced Service Advisor will build customer relations, meeting with customers to determine their needs for repair of their vehicle, and always uphold the Umansky company values. Build and advance a REWARDING CAREER with our GROWING company. Apply now and join our team! Umansky Automotive Group employs over 1,000 employees across 31 dealerships with locations in Virginia, Tennessee, Mississippi, Wisconsin, and California. We believe culture makes a difference and strive to build lasting relationships with our employees, customers, and community We Offer Excellent Benefits: Excellent, ongoing training Flexible scheduling! Health and dental insurance 401(k) Plan Paid Time Off State-of-the-art facility! A positive and professional team environment
Requirements
- Past experience as a service advisor
- Proven record of achieving exceptional customer satisfaction
- Very energetic, positive personality
- A desire for a long-term career with a growing organization
- Personal and professional integrity
- Computer skills and willingness to learn new programs
- Valid driver's license and good driving record
Nice To Haves
- Operating Software is Dealertrack and Xtime experience a plus!
Responsibilities
- Exceptional customer handling skills
- Greet customers promptly
- Obtain customer and vehicle information
- Clearly report all vehicle symptoms as described by the customer
- Determine and recommend maintenance base on age, mileage and history of vehicle
- Prepare a complete and accurate estimate of cost for labor and parts
- Establish follow up time
- Monitor the progress of each vehicle throughout the day, and update customers frequently
- Verify that the final invoice reconciles with the work performed on the repair order
- Explain all completed work and charges to customers
- Answer customer calls
- Provide a completely satisfied customer experience!
Benefits
- Excellent, ongoing training
- Flexible scheduling!
- Health and dental insurance
- 401(k) Plan
- Paid Time Off
- State-of-the-art facility!
- A positive and professional team environment
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
