Service Advisor

Ray Laethem Buick GMC•Detroit, MI

10d

About The Position

Service Advisor – Maintenance-Focused | Run Your Own Book of Business Ray Laethem Buick GMC- Grosse Pointe, MI This is not a traditional Service Advisor Role. We are looking for a maintenance-driven service advisor who loves selling, loves momentum, and wants the confidence that what they sell actually gets done-quickly, correctly, and without drama. If you are at your best when you can move fast, build trust, and run your lane like a business, keep reading. Why This Role Is Different Most Service Advisor jobs bog great seller down with: Endless hard to-diagnose electrical issues Angry customers waiting on answers no one can give Warranty backlogs that kill momentum Unreliable technician flow Constant firefighting instead of selling This is not a role. At Ray Laethem Buick GMC, this position is intentionally designed around maintenance, flow, and confidence. You sell it- it gets done-you move on to the next win. What You'll Be Focused On Selling maintenance-driven work (by time, mileage, and condition) Alignments, suspension, tires, brakes, fluids, and factory-recommended services Building and growing your own book of business Confidently walking customers through needed work using clear, simple communication Working with technicians you trust and systems that support speed and consistency Maintaining strong CSI by doing what you say you're going to do This role is for someone who enjoys instant gratification, measurable results, and being recognized for performance. The Support You'll Have Stable technician teams who can get work in and out Strong parts availability with expedited options when needed Leadership that understands the shop ( our service manager is a former technician) Modern customer communication tools that keep customers informed and reduce friction A clientele that wants and values maintaining their vehicle A culture built around maintenance first, not chaos management You will not be held back by broken systems, unclear expectations, or constant emergencies. The Kind Of Person Who Thrives Here You likely: Are internally driven and competitive (you like top numbers) Take pride in your work and your results Enjoy recognition for performance Have hobbies or passions outside of work that you work hard to support Played sports, competed, or pushed yourself earlier in life Get frustrated with systems, people, or processes slow you down Want to be trusted to run your lane, not micromanaged You don't need to be loud-you need to be effective. This Role is NOT For Someone Who: Enjoys chasing complex electrical diagnoses all day Thrives on constant crisis management Is comfortable being bogged down by warranty-only work Needs heavy supervision or hand-holding Dislikes selling or avoids recommending needed maintenance Is okay with inconsistent technician flow or broken processes Our Culture: The Laethem Way We believe in leaders creating leaders. That means: Clear systems Mutual accountability Trust built through consistency Solving problems others accept as "just the way it is" If you're good at what you do, we want you unblocked supported, and winning. Compensation & Opportunity Competitive pay with strong upside Opportunity to grown your book and your income Stability, support, and long-term career growth Recognition for performance-not just showing up If you're a maintenance-focused advisor who wants confidence, flow, and a place where selling well is respected and supported, we should talk.

Responsibilities

Selling maintenance-driven work (by time, mileage, and condition)
Alignments, suspension, tires, brakes, fluids, and factory-recommended services
Building and growing your own book of business
Confidently walking customers through needed work using clear, simple communication
Working with technicians you trust and systems that support speed and consistency
Maintaining strong CSI by doing what you say you're going to do