Service Advisor

Wolfe Ford of Fort Benton•Great Falls, MT

55d

About The Position

We are looking for a Service Advisor to join our team! The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled. By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers! Service Advisor Compensation and Benefits: Great work environment Top Tier Pay Plan Competitive benefits package including Medical (90% of premium paid by Employer), Dental, Vision and American Fidelity Insurance Products. 401(K) Match – up to 4% Match 15 Days Paid Time Off 9 Paid US Federal Holidays Extensive company paid OEM training and advancement opportunities $200 Boot Allowance every 2 years Employee Growth and development opportunities. Family owned & operated Paid Training Opportunities for advancement Employee Discounts on Vehicle Purchase, Parts, and Service

Requirements

Previous experience as a Service Advisor preferred
Ability to identify the problem quickly
Knowledge of automobiles
Proven record of achieving exceptional customer satisfaction
Past experience as a service advisor, assistant lane manager or service consultant
Very energetic personality
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs
Ability to learn new technology and repair and service procedures and specifications
Minimum of 1 year in service department
Ability to lift 50 pounds and work on your feet for extended periods of time
Ability to work in a fast-paced environment
Basic computer skills
Positive, friendly attitude
High school diploma or equivalent

Nice To Haves

Previous experience at a Ford or GM dealership is a plus

Responsibilities

Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers

Benefits

Great work environment
Top Tier Pay Plan
Competitive benefits package including Medical (90% of premium paid by Employer), Dental, Vision and American Fidelity Insurance Products.
401(K) Match – up to 4% Match
15 Days Paid Time Off
9 Paid US Federal Holidays
Extensive company paid OEM training and advancement opportunities
$200 Boot Allowance every 2 years
Employee Growth and development opportunities
Family owned & operated
Paid Training
Opportunities for advancement
Employee Discounts on Vehicle Purchase, Parts, and Service