Service Advisor

Auburn Honda•Auburn, CA

21d•$42,000 - $100,000•Onsite

About The Position

Auburn Honda is part of the Victory Automotive Group, a family-owned and operated company since 1997 with over 50 locations across the United States. We are dedicated to providing excellent opportunities for employees and exceptional service to our customers. We strive to create an informative, professional, and pleasant experience for all. The Service Advisor serves as the main point of communication between customers and the service technicians. This role involves coordinating service and repair activities, managing customer expectations, and ensuring the highest level of customer satisfaction. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug-free workplace . We Would Really Like To Hear From You!

Requirements

High school diploma or GED
Valid, unrestricted driver’s license with a clean driving record
Strong customer service and safety focus
Basic computer and internet skills
Excellent communication skills
Professional appearance and dependable work ethic
Ability to understand written instructions
Physical ability to bend, kneel, squat, stand, and lift heavy objects as required

Nice To Haves

At least one year of dealer-level or large facility experience preferred

Responsibilities

Schedule service appointments in person or by phone with accurate problem diagnosis
Follow up on repair status and inform customers if delays occur
Obtain customer authorization for revised repair estimates
Recommend repairs and set realistic expectations for service delivery
Ensure all repairs pass quality control and road tests
Stay current on vehicle operations, warranties, service campaigns, and regulations
Meet or exceed service level targets
Complete documentation in compliance with regulations and standards
Enforce safety policies and procedures
Attend staff meetings, training, and educational programs
Perform additional duties as assigned