Service Advisor

Preston Automotive Group•Hurlock, MD

44d•$55,000 - $115,000

About The Position

At Preston Hyundai of Hurlock, we don't just service cars - we build relationships that last. As part of the award-winning Preston Automotive Group, we believe in providing world-class service, supporting our community, and investing in our people. We're seeking a friendly, motivated, and customer-driven Service Advisor who's ready to help take our Service Department to the next level. If you love cars, people, and the challenge of a fast-paced environment, this is the opportunity you've been waiting for!

Requirements

Customer Service Excellence - A friendly, approachable attitude and genuine passion for helping others.
Automotive Knowledge - Basic understanding of vehicle maintenance and repair processes (we'll train the right candidate if needed).
Communication Skills - Outstanding verbal and written communication; able to clearly explain services and recommendations to customers.
Organization & Efficiency - Strong multitasking skills and attention to detail when managing multiple service appointments.
Sales & Upselling Ability - Comfortably and ethically present additional service opportunities that benefit the customer.
Team Spirit - A collaborative mindset; you work well with technicians, service managers, and other advisors to ensure smooth operations.
Problem-Solving Skills - The ability to think on your feet, handle challenges calmly, and resolve customer concerns professionally.
Positive Energy & Professionalism - You represent the Preston brand with pride, enthusiasm, and integrity every day.
Prior experience as a Service Advisor, Customer Service Representative, or related role preferred.
Automotive dealership or repair facility experience a plus.
Hyundai experience and CDK dealership management system experience are a huge plus - but not required.
Strong computer and communication skills.
Valid Driver's License and a clean driving record.
High School Diploma or equivalent required; additional training or certifications a plus.
Someone who genuinely enjoys helping customers and building trust.
A professional who takes pride in their work and represents the Preston Automotive Group values: integrity, teamwork, and community.
A motivated individual who's ready to help take our Service Department to the next level.

Nice To Haves

Automotive dealership or repair facility experience a plus.
Hyundai experience and CDK dealership management system experience are a huge plus - but not required.
High School Diploma or equivalent required; additional training or certifications a plus.

Responsibilities

Greet every customer with a smile and a genuine desire to help - you're the face of our Service Department.
Communicate clearly with customers about their vehicle's maintenance needs, repairs, and service options.
Write accurate repair orders, ensuring customers fully understand all recommendations and costs.
Coordinate with technicians to ensure timely and efficient completion of service work.
Keep customers informed throughout the service process with status updates and follow-ups.
Ensure every customer leaves satisfied and confident in their service experience.
Work closely with the Service Manager and team to achieve departmental goals for CSI, efficiency, and profitability.

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