Service Advisor

JAMES RIVER EQUIPMENT GROUP•Waldorf, MD

5d•$22 - $35•Onsite

About The Position

Join the team at James River Equipment in Waldorf Since 1977, James River Equipment has been providing outstanding John Deere products and services to farmers, businesses, homeowners, and our communities. Each one of our over 50 authorized John Deere dealerships provides a workplace where employees are family and customers return because of the skill, service and trust our employees provide. As we grow, we value people ready to grow a career that makes an impact far beyond just our daily workplace. This position is day shift, Monday-Friday. As a Service Advisor, your more typical responsibilities will include: Complete customer service authorizations. Provide cost estimates or quotations as required. Ensure the customer has sufficient credit for the work authorized – make payment arrangements as required. Identify all repair needs. Communicate estimated job start time and completion date – update completion date as necessary. Solicit additional service work identified by technician’s inspection and found during repair of the equipment. Assign SPG’s or estimated repair times to work order segments. Supervise technicians and manage service jobs. Approve technician’s service report and perform final inspection of the machine. Review invoice with customer prior to closing work order. Invoice customer, internal, and warranty work. Above all, we are seeking a friendly team player who has an outstanding work ethic, a willingness to continue learning and growing personally and professionally, and enjoys contributing to a positive work environment!

Requirements

High School diploma or equivalent experience.
1-3 or more years of experience as a service writer or service advisor in a related industry strongly preferred.
CDK experience strongly preferred.
Outstanding interpersonal and customer service skills.
Ability to handle customer volume.
Strong technical background.
Strong communication skills.
Ability to multi-task and follow up with customers.
Knowledge on Service Department Operations and heavy equipment technology is strongly preferred

Nice To Haves

1-3 or more years of experience as a service writer or service advisor in a related industry strongly preferred.
CDK experience strongly preferred.
Knowledge on Service Department Operations and heavy equipment technology is strongly preferred

Responsibilities

Complete customer service authorizations.
Provide cost estimates or quotations as required.
Ensure the customer has sufficient credit for the work authorized – make payment arrangements as required.
Identify all repair needs.
Communicate estimated job start time and completion date – update completion date as necessary.
Solicit additional service work identified by technician’s inspection and found during repair of the equipment.
Assign SPG’s or estimated repair times to work order segments.
Supervise technicians and manage service jobs.
Approve technician’s service report and perform final inspection of the machine.
Review invoice with customer prior to closing work order.
Invoice customer, internal, and warranty work.