Service Advisor - Fowler Jeep

Fowler Automotive

21d•$5,000 - $10,000•Onsite

About The Position

Automotive Service Advisor – Fowler Jeep of Boulder If you can make customers feel welcome and confident that their needs are being met, then Fowler Jeep of Boulder may be your next career home. We need more than a Service Advisor; we need an expert in customer service—someone who is equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service technicians.

Requirements

Valid Driver's License and MVR acceptable to our Insurance Carrier

Responsibilities

Greet service department customers promptly and courteously
Listen to each customer and clearly articulate repair needs to techs
Upsell recommended/additional services using low-pressure, high-integrity methods
Provide accurate estimates of repair/maintenance costs
Adherence to dealership policy on customer vehicle care and operation
Follow up on each repair and keep customers informed of progress
Inspect repair quality and ensure that all work is complete
Notify customers when vehicles are ready for pick up
Review and explain repairs and associated costs with customers; and perform an active delivery
Handle minor customer concerns and complaints
Keep Service Manager informed of all problems and potential problems
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Benefits

Fowler offers medical, vision, dental, life, & disability insurances.
Fowler has a 401K employer matching plan, Paid Time Off, Volunteer Paid Time Off, Paid Holidays & Parental Leave.
Fowler also offers its employees access to an employee assistance program.
Fowler offers job specific education to include student sponsorships, internships, manufacturer and dealership training with Graduate & Tool Incentive programs.

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