Service Advisor - Fowler Dodge

Fowler Automotive • Oklahoma City, OK

5d • Onsite

About The Position

If you can make customers feel welcome and confident that their needs are being met, then Fowler Dodge may be your next career home. We need more than a Service Advisor; we need an expert in customer service—someone who is equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service technicians.

Requirements

• Valid Driver's License and MVR acceptable to our Insurance Carrier
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.

Responsibilities

• Attitude is everything—greet service department customers promptly and courteously
• Listen to each customer and clearly articulate repair needs to techs
• Upsell recommended/additional services using low-pressure, high-integrity methods
• Provide accurate estimates of repair/maintenance costs
• Adherence to dealership policy on customer vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Inspect repair quality and ensure that all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers; and perform an active delivery
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Benefits

• Fowler offers medical, vision, dental, life, & disability insurances.
• Fowler has a 401K employer matching plan, Paid Time Off, Volunteer Paid Time Off, and Paid Holidays & Parental Leave.
• Fowler also offers its employees access to an employee assistance program.
• Fowler offers job specific education to include student sponsorships, internships, manufacturer and dealership training with Graduate & Tool Incentive programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees