Audi Marin Service Advisor
About The Position
indiGO Auto Group is a globally recognized and award-winning company with an unparalleled dedication to outstanding customer care and operational excellence. indiGO Auto Group is an industry thought leader representing 27 timelessly modern franchised dealerships in eleven US markets, including Houston, TX, Rancho Mirage, CA, Palm Springs, CA, Riverside, CA, Marin, CA, Redwood City, CA, St. Louis, MO, San Francisco, CA, Sugar Land, TX, Fort Collins, CO, and most recently Little Rock, AR! indiGO represents the very best in automotive brands: Aston Martin, Audi, Bentley, BMW, Ferrari, Jaguar, Lamborghini, Land Rover, McLaren, Porsche, Rolls-Royce, Rimac, and Volkswagen. We are always looking for bright, motivated, and energetic professionals to add to our world-class team. Each of our dealerships work as a team, and our team strives to be the best for our customers. indiGO is proud to represent the best in luxury automotive brands as well the best people come and join us today! indiGO Auto Group's Audi Marin dealership is seeking a full-time Service Advisor to join our state-of-the-art facility. This is a great opportunity to work for an exciting company in a fast-paced environment.
Requirements
- Minimum of 5 years experience in a service advisor role strongly preferred.
- Excellent verbal and math skills. These skills may be tested and evaluated.
- Ability to be insured to operate a motor vehicle.
Nice To Haves
- Proven track record of CSI and sales history, preferably with a luxury dealership, preferred.
Responsibilities
- Greet customers and carefully record the customers concerns to generate an accurate work order.
- Track the status of open repair orders during the day keeping both the customers and dispatcher updated with approvals and delays.
- Obtain the training necessary to know what is covered under warranty for each franchise.
- Perform regular and scheduled contacts with previous customers and make appointments for maintenance items.
- Make sure all customers have been notified when ordered parts arrive and schedule an appointment to have the work done.
- Help the cashier close tickets and notify customers that their vehicles are ready for pickup.
- Explain repair order charges to customers and promptly notify the service manager of any customer service problems.
- Strive to meet managements metrics for sales per repair order, total gross profit, repair orders per day, and customer satisfaction scores.
Benefits
- Opportunity to work in a cohesive and supportive team environment
- Brand new, state-of-the-art facilities and equipment
- Opportunity for advancement in a growing company
- Comprehensive insurance plans
- 401(k) plus match
- Paid vacation days, sick days, and holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Motor Vehicle and Parts Dealers
Education Level
No Education Listed
Number of Employees
101-250 employees
