Service Advisor

Ballard Truck Center•Hermon, ME

About The Position

Ballard Truck Center is a family-owned business providing the best experience in the full-service commercial trucks industry in the northeast. Ballard’s dedicated team of technicians and representatives have earned them the title of #1 in Customer Satisfaction in the US by Volvo Trucks and Mack Trucks USA Dealer of the Year time and time again. Whether it is sales, service, parts, leasing, or rentals – Ballard’s been keeping the community rolling for over 100 years. Ballard Truck Center in Hermon, ME is currently hiring for Service Advisor [1094B]. GENERAL JOB DESCRIPTION: The Service Advisor plans, organizes, leads and controls the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer.

Requirements

Ability to read and comprehend instructions and information.
Ability to work independently and as part of a team
Professional, personal appearance.
Ability to work well with the public, sometimes with several customers at a time.

Nice To Haves

Prior industry experience is a plus
Prior experience with ADP/CDK Dealer Management Software is a plus

Responsibilities

Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
Maintain a dealership – prescribed standard for “hours per customer repair order written.”
Understand and follow federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
Ensure that all documents are accounted for.
Accomplish the forecast that has been established by the general manager and the service manager
Maintain contact with service customers on a timely basis and in a professional manner.
Schedule shop work as efficiently as possible in accordance with dealership policy.
Check job status as often as necessary, but at least twice each shift.
Report to customer any change in time promised and notify him/her of any additional repairs that may be required.
Check customer credit status before opening repair order.
Open and close repair orders.
Handle routine complaints and make adjustments for jobs that require one hour or less.
Recommend adjustments greater than this to the Service Manager
Make sure all work orders and repair orders are signed and have any customer required PO’s listed or attached.
Perform any other duties as required.