Service Advisor (Powersports NV)

ANDERSON AUTO GROUP•Reno, NV

1d•Onsite

About The Position

Anderson Powersports in Reno, NV is seeking a customer-focused, experienced Powersports Service Advisor to join their Service Team. The Service Advisor is expected to be passionate about customer service and enjoy interacting with people throughout the workday. In this position, you'll be able to get out from behind the desk and play an active role in the service lane. Anderson Powersports will look to you to explain the Service Technician's recommendations to the customer in easy-to-understand language. The service advisor is responsible for greeting customers and initiating services and repairs. They are often the first and last person the customer interacts with at the dealership, and it is their responsibility to ensure that all transactions go smoothly and result in the highest levels of customer satisfaction, leading to customers returning for many years to come.

Requirements

High school diploma or GED.
Excellent communication skills, written and oral required.
Honesty
Integrity
Flexibility
Communications Skills
Collaboration Skills
Customer Focus
Organized
Technical Capacity
Teamwork
Strong Work Ethic

Nice To Haves

1-3 years sales or technician experience preferred.
2-3 years experience as a service writer preferred.

Responsibilities

Be polite and friendly and greet customers promptly.
Deal with customer concerns and complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.
Conduct telephone transactions courteously and quickly.
Determine costs and completion date of repairs and service.
Notify customers promptly regarding any delays, changes or additional work that is required. This may include testing, emailing or calling the customer multiple times.
Do not make commitments to customers that cannot be met, or are not likely to be met.
Communicate with customers to effectively manage their expectations in an appropriate manner. Never over-promise and under-deliver.
Together with the service manager, work to establish and maintain an effective and proficient service department with excellent customer satisfaction.
Produce accurate estimates for internal repairs.
Start and finalize repair orders for warranty, customer paid and internal repairs.
Provide excellent customer service for all customers whether external or internal.
Sell supplementary services by notifying the customer of service specials or any additional work that is needed on their vehicle.
Performs all duties in a safe manner, immediately reporting any accidents, injuries or unsafe conditions to management.
Shows when scheduled to work, on time, ready and able to perform essential job functions.
Adhere to all company policies, procedures and practices.
Perform other tasks as directed.