Service Advisor

Morristown Nissan•Morristown, TN

42d

About The Position

Join the team at Morristown Nissan as a Service Advisor in Morristown, TN. In this role, you will be the primary point of contact between our customers and the service department, ensuring a seamless and positive service experience. You will work closely with service technicians to provide accurate information, schedule appointments, and keep customers informed throughout the service process. Morristown Nissan is a committed and customer-focused automotive dealership located in Morristown, TN. We pride ourselves on delivering exceptional service and quality vehicles to our community. Our team is dedicated to creating a welcoming and efficient experience for every customer, and we foster a workplace culture built on respect, integrity, and continuous improvement.

Requirements

Excellent interpersonal and communication skills.
Ability to multitask and manage time efficiently.
Strong problem-solving skills and attention to detail.
Positive attitude and ability to work well in a team environment.

Nice To Haves

Previous experience in automotive service or customer service is preferred.
Familiarity with automotive terminology and service procedures is a plus.

Responsibilities

Greet and engage customers promptly and professionally upon arrival.
Understand and assess customers’ service needs, providing expert advice and recommendations.
Schedule service appointments in an efficient and organized manner.
Communicate service status and any additional needed repairs or maintenance to customers clearly.
Coordinate with service technicians to ensure timely completion of work.
Maintain detailed records of customer interactions, services performed, and parts used.
Handle customer inquiries and resolve any concerns to ensure satisfaction.