Service Advisor

Lithia & Driveway • Waukesha, WI

9d

About The Position

At Wilde Chrysler Dodge Jeep Ram , we know the service drive sets the tone for the entire customer experience. If you are someone who can build trust, communicate clearly, stay organized under pressure, and help customers feel confident in their service experience, this could be a great fit. We are looking for a Service Advisor who knows how to balance customer care, urgency, and follow-through while working closely with both customers and technicians. This is a high-impact role for someone who enjoys being the connection point between the shop and the customer and takes pride in delivering a smooth, professional experience from start to finish. At Wilde CDJR, we are committed to delivering honest value, earning customers for life, taking personal ownership, improving constantly, and having fun. If that sounds like the kind of team you want to be part of, we would love to connect.

Requirements

• Strong communication skills and the ability to build trust quickly with customers
• A customer-focused mindset with the ability to stay calm, organized, and professional in a fast-paced environment
• Strong attention to detail and confidence handling estimates, repair orders, and follow-up
• A team-oriented attitude and commitment to delivering a high level of service
• Valid driver’s license and acceptable driving record

Nice To Haves

• Previous Service Advisor experience preferred
• Automotive technician experience or mechanical knowledge is a plus

Responsibilities

• Greet customers promptly and professionally, creating a positive first impression in the service drive
• Listen carefully to customer concerns and accurately identify service needs
• Serve as the main point of communication between the customer and technician throughout the repair process
• Write clear, detailed repair orders and enter accurate information into the service system
• Verify warranty and service contract coverage and explain repair recommendations in a way customers can understand
• Build estimates by reviewing labor, parts, and repair needs with accuracy and transparency
• Communicate additional services or repairs based on technician inspection results
• Keep customers updated on repair progress, completion timing, expenses, and service recommendations
• Help ensure a smooth, efficient experience that supports both customer satisfaction and service department performance
• Maintain organized customer records and support follow-up communication as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees