Service Advisor

Dave White Chevrolet•Sylvania, OH

32d

About The Position

Dave White Chevrolet is Northwest Ohio and Southeast Michigan's largest Chevrolet Dealership. Our Service Department is a busy, fast paced shop looking for an experienced Service Advisor . If you are a career minded professional with character and great customer service skills, we want to talk to you! SUMMARY: A Service Advisor is the first point of contact in the service lane. They are responsible for greeting the customer, consulting on service needs, estimating costs, and selling service repairs. The ideal candidate will have excellent customer service and communication skills. Additionally, they will have a strong understanding of automotive technology and the automotive industry.

Requirements

Proven record of achieving exceptional customer satisfaction
Above average energy level
A desire for a long-term career with a growing organization
Personal and professional integrity

Nice To Haves

Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is preferred
Reynolds and Reynolds computer experience is a plus

Responsibilities

Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend needed maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers
Process customer’s payment
Maintaining positive customer relationships in order to ensure repeat business