Service Advisor

Terrebonne Ford•Southdown, LA

11d

About The Position

Terrebonne Ford is a family owned independent auto dealership serving Houma, La. drivers since 1917. We run a large, award winning service facility with up-to-date diagnostic equipment, a strong parts network, and a team that values clear communication and repeat business. We’re busy, we’re growing, and we’re looking for a Service Advisor who can be the face of our business on our service lane. As our Service Advisor, you’re the bridge between customers and technicians—the person who listens first, translates the technical stuff into plain English, and keeps the whole repair process moving smoothly. You’ll greet customers, build trust, sell needed maintenance and repairs ethically, and make sure vehicles are fixed right the first time.

Requirements

1–3+ years in an automotive service, parts, or customer-facing role (dealership experience a plus, but we’ll train strong communicators).
Solid mechanical understanding—can talk timing belts, brakes, diagnostics without getting lost, and know when to defer to techs or service manager.
Excellent communication, listening, and writing skills; comfortable explaining repairs to non-technical customers.
Organized multitasker who can juggle phones, walk-ins, ROs, and technician questions without dropping details.
Proficient with computers and DMS/CDK shop management software; accurate with numbers for estimating
Customer-service mindset—patient, friendly, and solutions-oriented, even under pressure.
Valid driver’s license and clean driving record.

Nice To Haves

Service Consultant certification or manufacturer training (Toyota, Ford, BMW, etc.).
Experience with Ford vehicles and/or EV/hybrid systems.
Track record of high CSI scores, upsell performance, and retention metrics.

Responsibilities

Greet customers promptly (in person, by phone, text/email) and create repair orders (ROs) that capture symptoms, concerns, and vehicle history.
Listen to customer descriptions, conduct initial walk-arounds/test drives when needed, and verify warranty/service contract coverage.
Consult with technicians to confirm diagnostics, build accurate estimates (parts, labor, shop supplies), and present options clearly—explaining why each recommendation matters.
Obtain customer authorization (signatures/digital approval), schedule work, coordinate loaner vehicles/ride services, and set realistic promise times.
Update customers proactively on status, changes, and completion; handle payments, invoicing, and warranty/claims paperwork.
Maintain shop workflow: prioritize jobs, dispatch to technicians based on skill/availability, track parts orders, and ensure quality control before delivery.
Follow up after service for feedback and retention; document everything in the DMS, (e.g., CDK).
Support CSI scores, manage customer concerns diplomatically, and contribute to a positive, high-retention service culture.