Service Advisor

AAA-The Auto Club Group•Winston-Salem, NC

2d•$50,000 - $65,000

About The Position

AAA Car Care is seeking a motivated and customer-oriented Automotive Service Advisor to join our dynamic team. As a Service Advisor, you will play a key role in delivering outstanding customer service and ensuring smooth communication between customers and our service technicians. You will be responsible for guiding customers through the repair and maintenance process while also driving sales for our auto services.

Requirements

High School diploma, GED, or Technical school graduate/certification
Must have and maintain a valid state Driver’s License.
6 months of minimum customer service experience or sales experience.
Sales Acumen – uses knowledge to promote product/service value
Communication – effectively conveys information; demonstrates use of listening skills
Taking Initiative – proactively seeks out ways to improve
Collaborative Partner– works well with individuals and groups to achieve common goals
Delivering Results – achieves excellence in all tasks and goals
Customer Focus – anticipates and meets the needs of the customer
Production and key performance indicators will be reviewed monthly and quarterly by facility leadership.
Ability to work effectively in a busy environment, interacting with people and dealing with difficult situations

Nice To Haves

Bachelor’s degree Preferred

Responsibilities

Greet customers in a professional and friendly manner as they arrive for service appointments.
Listen to customers’ vehicle concerns and accurately document their needs.
Advise customers on available services, repairs, and maintenance options based on their vehicle’s condition and needs.
Provide clear explanations of repair estimates, timelines, and potential outcomes.
Present and sell AAA Car Care services, including preventative maintenance, repairs, and warranty options.
Upsell additional services and products when appropriate, based on customer needs and vehicle health.
Provide cost estimates and timeframes for repairs or service packages.
Act as the liaison between the customer and the service technicians, ensuring that all requested work is accurately completed.
Maintain communication with customers throughout the service process, providing updates on the status of their vehicles.
Ensure timely delivery of services, working closely with the technician team to meet customer expectations.
Follow up with customers after service completion to ensure satisfaction and encourage repeat business.
Maintain accurate records of customer interactions, work orders, and service history in our customer management system.
Review and process customer invoices and payments, ensuring accuracy and transparency.
Foster positive, long-term relationships with customers, helping to build trust and brand loyalty.
Resolve customer complaints or concerns in a professional manner, always aiming for customer satisfaction.