Service Advisor

SouthWest Ford • Weatherford, TX

8h

About The Position

An automotive service advisor acts as the primary liaison between customers and service technicians, ensuring effective communication and high levels of customer satisfaction.

Requirements

• Strong interpersonal skills to build rapport with customers and provide exceptional service.
• A solid understanding of automotive repair and maintenance processes to effectively communicate with both customers and technicians.
• Ability to manage multiple tasks and appointments efficiently, ensuring smooth operations within the service center.
• Familiarity with automotive service software and tools, as well as basic computer skills for documentation and communication purposes.

Responsibilities

• Greet customers, listen to their concerns, and gather information about their vehicle issues.
• Provide clear explanations of repair needs and associated costs.
• Record customer information and vehicle issues accurately, passing this information to the service technicians for further action.
• Advise customers on necessary maintenance and repair services, ensuring they understand the benefits and costs involved.
• Manage the service schedule, coordinating appointments based on technician availability and customer needs to optimize workflow and reduce wait times.
• Keep customers updated on the status of their vehicle repairs and any changes in service recommendations or costs.
• Upsell additional services and products that may enhance vehicle performance while respecting the customer's budget and preferences.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed