Service Advisor
About The Position
Join our Team as a Service Advisor - Where Customer Service Drives Success! As a Service Advisor , you'll be the face of our service department and trusted guide for our customers throughout their service visit. This is a fast-paced, high-energy role where your communication skills and customer-first mindset directly impact our success - and your earning potential. About Us For over 50 years , the Banner Automotive Group has proudly served our community with honesty, quality, and a commitment to exceptional customer service. We're not just fixing cars - we're building relationships that last generations. If you're passionate about people, cars, and delivering an outstanding experience, we want you on our team. We believe in creating a superior customer experience through empowered employees who take pride in what they do. We are committed to long-term growth, teamwork, and providing the tools you need to succeed. If you're ready to take your career to the next level with a trusted brand like Ford Motor Company, we want to meet you.
Requirements
- Previous Service Advisor or automotive service experienced preferred
- Strong people skills - you enjoy helping customers and solving problems
- Ability to thrive in a fast-paced, team-oriented environment
- Basic automotive knowledge or a desire to learn Ford systems
- Computer proficiency (CDK experience is a plus)
- Professional appearance, positive attitude, and strong work ethic
- Valid driver's license with an acceptable driving record
Nice To Haves
- CDK experience is a plus
Responsibilities
- Welcome customers with energy and professionalism in the service drive
- Actively listen to concerns and translate them into clear repair orders
- Recommend maintenance and repairs based on vehicle condition and Ford guidelines
- Keep customers informed on repair progress, timelines, and cots
- Work closely with technicians to ensure quality and efficiency
- Review completed work with customers in a clear, confidence building way
- Deliver an exceptional experience that drives loyalty and repeat business
- Support warranty work, recalls, and manufacturer service campaign
Benefits
- Competitive compensation
- Paid training and ongoing professional development
- Excellent benefits package
- 401k with generous company match
- Paid time off
- Employee vehicle purchase & service discounts
- Long-term career growth with a dealership that invests in its people
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
