Service Advisor

United Engines • Oklahoma City, OK

26d • Onsite

About The Position

United Engines is Now Hiring a Diesel Service Advisor at 5555 W Reno, Oklahoma City, OK 73127. Responsible for serving as the primary contact and source of information for all services provided to customers by the service department. Oversee departmental service assignments.

Requirements

• Ability to utilize the available time to organize and complete work within given deadlines.
• Ability to communicate in writing clearly and concisely.
• Ability to communicate effectively with others using the spoken word.
• Ability to take care of the customers’ needs while following company procedures.
• High School Graduate or General Education Degree (GED) and three to seven years related experience.
• Proficient in Microsoft Office applications (Word, Excel, Outlook). Prior experience with JD Edwards service system preferred.

Nice To Haves

• Associates or Bachelors Degree strongly preferred.
• Prior customer service experience in an automotive or heavy-duty engine repair environment preferred.
• Prior supervisory experience preferred.

Responsibilities

• Serve as primary point of contact for all customers from initiation through completion of the service job.
• Communicate status of service job to customer, including description, status, and cost of work being performed.
• Assign service jobs to Technicians and oversee job progress to completion.
• Ensure all required parts and supplies are available to Technicians in order to complete service job.
• Ensure service performed is appropriate and in compliance with company safety and standard operating procedures.
• Ensure quality control of complete process.
• Create final customer invoice with complete explanation and charges for work performed, and review invoice with customers.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 101-250 employees