Service Advisor

Antwerpen Auton Group•Pasadena, MD

57d

About The Position

Antwerpen VW is seeking an experienced automotive Service Advisor to develop lasting customer relationships and provide our clientele with product solutions that best meet their needs. The Service Advisor plays a pivotal role in our service department's point of contact with our customers. They identify our customers' problems and arrange for the appropriate service. Then they set and manage expectations internally and externally until the project is completed. The ideal candidate is reliable and possesses excellent communication skills as well as prior experience in a similar role.

Requirements

A valid driver's license and a clean driving record
Excellent interpersonal and customer service skills
Consistent attention to detail
Able to capable communicate with a variety of personnel
Must be able to maintain an organized schedule
Professional demeanor
Ambitious and eager to learn the intricacies of any new or existing service products
Able to reliably complete tasks on time
Must have the ability to multitask in a fast-paced environment
Previous experience in a customer facing automotive service role (required)

Responsibilities

Understand and identify our customers' automotive problems
Arrange and schedule appropriate service solutions
Prioritize essential services when scheduling jobs
Offer customers a variety of options to meet their needs
Set and manage the expectations of both our customers and mechanics regarding each service request
Continuously keep the customer updated on repair needs and completion times
Distribute work between technicians efficiently
Take ownership of the customers' experience by going above and beyond to leave a positive impression
Remaining up to date on our service products and offers