Service Advisor - Chevrolet of Martinsburg
About The Position
CMA's Chevrolet of Martinsburg is seeking a dedicated and customer-focused Automotive Service Advisor to join our dynamic team. This position offers a unique opportunity to work in a fast-paced environment where providing exceptional customer experiences is our top priority. As a Service Advisor, you will play a crucial role in ensuring customer satisfaction and driving service sales. Carter Myers Automotive (CMA) is an employee-owned (ESOP) company with a people-first culture. We offer career growth, stability, competitive pay and benefits, and a healthy work-life balance. As owners, our team is united by a shared purpose and commitment—because Owners Just Care More. CMA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. This is a gateway position with significant growth and earning potential. If you are passionate about serving others and ready to take your career to the next level, we encourage you to apply!
Requirements
- Strong customer service skills with a focus on creating positive experiences.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Previous experience in a sales or service role, preferably in hospitality or automotive industries.
- Hospitality, retail, customer service experience required.
- Commitment to creating memorable customer experiences.
Nice To Haves
- Automotive service or sales experience a plus but not required - we will train the right candidate!
Responsibilities
- Greet customers and assess their service needs with a friendly and professional demeanor.
- Provide accurate information regarding services, repairs, and maintenance options.
- Build and maintain strong relationships with customers to enhance their experience.
- Confidently sell service packages and products, leveraging your hospitality background.
- Collaborate with technicians to ensure timely and efficient service delivery.
- Follow up with customers post-service to ensure satisfaction and address any concerns.
Benefits
- Employee Stock Option Plan (after 1 year of full-time employment).
- 401K with company match.
- Robust health plan including dental and vision.
- Options for every stage of life to support your well-being.
- Tuition reimbursement.
- Opportunities for professional & personal development.
- Paid Time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
