Service Advisor

Madison Honda•Phillipsburg, NJ

22d•$18 - $21•Onsite

About The Position

Madison Honda is a leading automotive service provider committed to delivering exceptional customer experiences. We offer comprehensive training, competitive compensation, and excellent benefits to support your career growth. As a Service Advisor at Madison Honda, you will play a vital role in connecting customers with the automotive services they need. You will greet customers promptly and professionally, assess their vehicles, and provide accurate information about service options and costs. This is a full-time position with scheduled hours in accordance with Madison Honda’s operational requirements. Madison Honda is an equal opportunity employer and maintains a drug-free workplace. We are committed to fostering an inclusive and professional work environment. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug-free workplace .

Requirements

Minimum of two years experience as a service advisor
High school diploma or equivalent
Valid driver’s license for the state of employment with a clean driving record
Positive attitude with energetic and professional demeanor
Excellent verbal and written communication skills
Strong customer service orientation
Ability to work effectively in a process-driven environment
Professional appearance and strong work ethic

Responsibilities

Welcome service customers in a courteous and professional manner
Inspect vehicles and review service history to identify customer needs accurately
Recommend appropriate services, parts, and accessories based on thorough product knowledge
Provide precise estimates for service costs and completion times, obtaining customer authorization
Monitor service progress and communicate any changes to customers for approval
Manage warranty repairs in compliance with manufacturer guidelines
Confirm service appointments via telephone one day prior to customer arrival
Perform post-repair follow-ups with customers
Inspect vehicles before delivery to ensure all services and repairs are properly completed
Comply with all applicable state and federal laws related to automobile repair and consumer protection
Represent company values in all customer, coworker, and vendor interactions