Service Advisor

Steven Toyota•Harrisonburg, VA

28d•$50,000 - $150,000

About The Position

As a Service Advisor , you are the primary point of contact between our customers and the service department. This is a highly visible, customer-facing role that requires professionalism, empathy, and strong communication skills. You will guide customers through the entire service experience—from arrival to vehicle delivery—ensuring clear communication, accurate documentation, and a consistently positive experience. This role is ideal for an experienced Service Advisor who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering high-quality service and building long-term customer relationships.

Responsibilities

Greet customers promptly and ensure a welcoming, professional first impression across the service drive
Serve as a trusted point of contact for customer questions, concerns, and service needs
Listen actively to customer concerns and document vehicle issues accurately and thoroughly
Clearly explain recommended services, diagnostics, timelines, and costs in easy-to-understand terms
Write and review repair orders for accuracy while coordinating closely with technicians and the parts department
Monitor vehicle progress and provide proactive, timely updates to customers
Present service recommendations with transparency, integrity, and a customer-first approach
Maintain efficient workflow by communicating effectively across the service team
Follow up with customers after service to ensure satisfaction and address any outstanding concerns
Uphold dealership and manufacturer standards, policies, and procedures